The company will display information on charges incurred on customers' orders. The arising fee will be notified by the installation partner to the customer and paid directly at the installation point.
During the installation process, incurred other costs than the original order I placed, how can I know and pay the costs incurred?
In case the installer is not satisfied with me (about uniforms, behavior, installation procedures, work advice and bad attitude, ..), I can contact and change the installer. is it ok?
Please contact customer care service 0327771770 for support.
Can I schedule an installation date and time?
Customers can schedule the installation date and time at the app.
I can't find the address on the map when I create an installation order?
Search for an address with an exact number on Google Map => enter the address on the App.
Click the pin to move the nearest location on the App's map.
For multiple addresses => please enter the specified address.
Call customer care service 0327771770 for support.
How can I cancel an installation order when I have completed my order?
The customer may cancel the order before or after the installation partner receives the order, however:
Case 1: before the installation partner has confirmed the order, the customer can cancel the order. In this case, to cancel your application, please contact customer care service 0327771770 for support.
Case 2: after the installation partner has confirmed the order and started going to the installation point. In this case, to cancel the application, please contact customer care service 0327771770 for support.
Case 3: Installation partner is in the process of installation. In this case, to cancel the application, please contact customer care service 0327771770 for support.
How can I add / edit installation order information when order is completed?
Case 1: when the customer orders incorrect information / changes information after creating an order on the system: please cancel the current order and create a new order. You can also contact customer care service 0327771770 for assistance
Case 2: When the customer orders the wrong information / changes information before the installation partner has confirmed it but has not come to the installation place: the customer can cancel the order to cancel or if not, please contact Customer care service system 0327771770 for support.
Case 3: When the customer has incorrectly placed / changed information when the installation partner has arrived at the installation site: please contact Customer Service Center 0327771770 for support.
After the installation time, if there is error, what will the company do about it?
The company has installation technical warranty within 2 months. Please contact hotline 0327771770 for assistance.
How can I comment on the quality of the Company's installation services?
Please contact customer care service 0327771770 for support.
In case my goods are lost / damaged during the installation, how will the company handle it?
Please contact customer care service 0327771770 for support.
I cannot reach the Company's installation staff, what should I do?
Please contact customer care service 0327771770 for support.
Will the company help me pay with my account? What methods can I pay for?
Currently, the company has not applied the form of payment by account for customers. Please prepare cash to pay the installation partner.
How can I tell when an employee will come to install when I don't have a timer?
When the customer completes an installation order, the installation partner or coordinator will confirm and contact the customer directly.
What should I do if I want to use the installation service?
You can place an order through the phone application / call the Customer Care Center 0327771770 for support.
In case I install at many points, how will the fee be calculated?
In case customers install multiple installation points, the order charge will be calculated by the total installation fee at the points.
Do Company policy limit what items for installation?
Currently, the Company is providing installation services for household electrical appliances such as air conditioning, TV, refrigerator, water heater and maintenance for air conditioner / washing machine. In the coming time, the company will deploy other services.