COMPLAINT HANDLING
I. COMPLAINT HANDLING
When there are any complaints about the quality of the Service, the Customer may use one of the following methods to resolve:
• Contact via call center 0327771770.
• Access to Customer's order item on Application and select Support item.
The statute of limitations for making a complaint is as follows:
• Two (02) month from the date of installation of electronic products.
II. COMPLAINT SETTLEMENT TIME
The Company will resolve the complaint to the Complaining Party within a period of two (02) working days from the date of receipt of the complaint. For complicated cases, the complaint settlement time may be extended but not more than two (02) months from the date of receiving the complaint according to the provisions of law.
The complaint settlement is implemented step by step as follows:
In case the Client complains about the Partner attitude, the Company will remind, warn and deduct points in the Company 's rating system.
In case the Customer complains about product operation, the Company will proceed in the following order:
Step 1: Within 02 working days after receiving the complaint information. The company will examine and verify information on complaints and inform workers Lap t plas m there to maintain the product.
Step 2: In the case that the customer still complains after the product maintenance agent for the first time. The company will conduct re-verification, if there are no technical problems for the installation, the Company will notify the customer to contact the manufacturer for assistance.
Step 3: In the hợ p customers need extra support, customers arrange a meeting between representatives khans g production and technical department installed to settling mask i. If the problem is not part of the installation technique, please pay the cost (if any).
Step 4: Customer care department informs customer directly of the complaint result (if any)
Based on the information received, the Customer Care Department will call or email the Customer directly to the Client to notify the incident, and at the same time inform the Company 's responsibility for compensation, compensation under the Contract. or by agreement with the Customer. The Client will receive a Minutes confirming the content, legally signed and sealed on the Minutes and returned to the Company.
Step 5: The company implemented compensation and damages under the orange design t (if any)
After reaching an agreement between the two parties, the Company will compensate and compensate for damage provided that the Client has fully and properly implemented the process instructed by the Company. Customer agrees that no compensation will be received if Customer fails to follow due process. The time of compensation, compensation for damage will be done under the committed contract or as agreed by the two parties.
Step 6 : In case the complainant disagrees with the settlement, the Company is responsible for presiding over the negotiation and conciliation between the parties to come up with a final solution. In case the negotiation, mediation does not come to a conclusion or the complainant asks for an intervention by a competent legal agency, the Company will coordinate with the supplier to report to a competent state agency in the school. necessary.
Note: If it is not over 3 days to contact the Complainant i (Client, Partner) from the time of receiving the complaint information, the Company has the right to send a notice of refusal to resolve the complaint complaints.
For any questions and complaints during the service use, the Client can contact the Company at the address of the office: Room 5.16, Garden Gate Apartment, Ward 9, Phu Nhuan District, City. HCM h OAC hotline 0327771770.
Law on settlement of disputes and complaints: Law of Vietnam.
III. REGULATIONS ON COMPENSATION
By accepting these Terms of Use, the Client agrees to waive, protect, indemnify and hold the Company, including but not limited to affiliates and any directors, officers, employees, investors of the company, is not affected for any claims, costs, damages, losses, liability and costs (including fees and expenses for lawyers derived from, related to, or allegedly derived from:
• Use of the Website, Application or violation of these Terms of Use;
• The Client download software, applications, information and use other services from other websites linked at Website or Applications of the Company.
IV. DISCLAIMER (FOR PARTNERS & C MR CO)
By accepting these Terms of Use, the Client agrees that the Company will be exempt from damages that occur in the following cases:
• Damage occurs solely due to a Customer's breach of the Agreement or inherent defect or natural nature of the Goods;
• Force majeure events in accordance with the Contract and the law;
• Where a part of the damage occurs due to the Client, the Company is exempt from the liability to compensate for damages corresponding to the extent of damage caused by the Client.